PELAYANAN PRIMA PADA BPJS KETENAGAKERJAAN KANTOR WILAYAH MALANG
| Main Author: | Ramadhanty, Chania |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/50668/1/PENDAHULUAN.pdf http://eprints.umm.ac.id/50668/2/BAB%20I.pdf http://eprints.umm.ac.id/50668/3/BAB%20II.pdf http://eprints.umm.ac.id/50668/4/BAB%20III.pdf http://eprints.umm.ac.id/50668/5/BAB%20IV.pdf http://eprints.umm.ac.id/50668/6/BAB%20V.pdf http://eprints.umm.ac.id/50668/7/LAMPIRAN.pdf http://eprints.umm.ac.id/50668/ |
Daftar Isi:
- The purpose of this study to find out the process of applying excellent service, used of facilities, accuracy in service.This research was carried on BPJS Ketenagakerjaan Malang Regional Tax Office. Use the method of Interview, observation, and review document by the power point. Data analyze used is qualitative descriptive for explains research data. Based on results of observations has been obtained 3 aspects is Process is service flows, people is attitude , physical evidence use of office facilities.From the results of this study indicate the application of Service Excellent has been carried on in accordance with the standard blue print service in providing services to participants.