PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. PLN (Persero) DISTRIBUSI JAWA TIMUR AREA PELAYANAN DAN JARINGAN MALANG
| Main Author: | Mahendra, Fernandez |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2010
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/5001/1/l.pdf http://eprints.umm.ac.id/5001/ |