Cover Image

KEPUASAN NASABAH TERHADAP PELAYANAN TELLER PADA PT.BPR SYARIAH BUMI RINJANI KANTOR CABANG MALANG

Main Author: Aini, Genia Mas
Format: Thesis NonPeerReviewed Book
Bahasa: eng
Terbitan: , 2019
Subjects:
HB Economic Theory
Online Access: http://eprints.umm.ac.id/49129/1/PENDAHULUAN.pdf
http://eprints.umm.ac.id/49129/2/BAB%20I.pdf
http://eprints.umm.ac.id/49129/3/BAB%20II.pdf
http://eprints.umm.ac.id/49129/4/BAB%20III.pdf
http://eprints.umm.ac.id/49129/5/BAB%20IV.pdf
http://eprints.umm.ac.id/49129/6/BAB%20V.pdf
http://eprints.umm.ac.id/49129/7/LAMPIRAN.pdf
http://eprints.umm.ac.id/49129/
ctrlnum 49129
fullrecord <?xml version="1.0"?> <dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.umm.ac.id/49129/</relation><title>KEPUASAN NASABAH TERHADAP PELAYANAN TELLER PADA PT.BPR SYARIAH BUMI RINJANI KANTOR CABANG MALANG</title><creator>Aini, Genia Mas</creator><subject>HB Economic Theory</subject><description>This study aims to find out how the description of teller services at PT. BPR Syariah Bumi Rinjani Malang Branch Office based on SKKNI no 326 in 2013, describes customer satisfaction for teller services based on 5 dimensions of Servqual TERRA at PT. BPR Syariah Bumi Rinjani Malang Branch Office, and PT. BPR Syariah Bumi Rinjani Malang Branch Office in improving teller services.&#xD; This type of research uses a descriptive qualitative approach. Presentation in the form of data words. The data is obtained from the results of questionnaires and interviews. The data source used is primary by means of distributing questionnaires directly to several respondents and direct interviews with several customers at PT. BPR Syariah Bumi Rinjani Malang Branch Office. Data collection techniques are questionnaires.&#xD; The results of the study showed 1) teller service at PT. BPR Syariah Bumi Rinjani Malang Branch Office is compliant based on SKKNI number 326 of 2013 starting from the initial process of the day until the end of day process, 2) customer satisfaction teller service based on 5 servqual TERRA dimensions at PT. BPR Syariah Bumi Rinjani Malang Branch Office produces positive results, but there are some that must be improved in terms of responsiveness and reliability, 3) Efforts of PT. BPR Syariah Bumi Rinjani Malang Branch Office in improving teller services through training and development for a new teller.</description><date>2019-08-15</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/1/PENDAHULUAN.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/2/BAB%20I.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/3/BAB%20II.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/4/BAB%20III.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/5/BAB%20IV.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/6/BAB%20V.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/49129/7/LAMPIRAN.pdf</identifier><identifier> Aini, Genia Mas (2019) KEPUASAN NASABAH TERHADAP PELAYANAN TELLER PADA PT.BPR SYARIAH BUMI RINJANI KANTOR CABANG MALANG. Associates Degree (D3) thesis, Universty of Muhammadiyah Malang. </identifier><recordID>49129</recordID></dc>
language eng
format Thesis:Thesis
Thesis
PeerReview:NonPeerReviewed
PeerReview
Book:Book
Book
author Aini, Genia Mas
title KEPUASAN NASABAH TERHADAP PELAYANAN TELLER PADA PT.BPR SYARIAH BUMI RINJANI KANTOR CABANG MALANG
publishDate 2019
topic HB Economic Theory
url http://eprints.umm.ac.id/49129/1/PENDAHULUAN.pdf
http://eprints.umm.ac.id/49129/2/BAB%20I.pdf
http://eprints.umm.ac.id/49129/3/BAB%20II.pdf
http://eprints.umm.ac.id/49129/4/BAB%20III.pdf
http://eprints.umm.ac.id/49129/5/BAB%20IV.pdf
http://eprints.umm.ac.id/49129/6/BAB%20V.pdf
http://eprints.umm.ac.id/49129/7/LAMPIRAN.pdf
http://eprints.umm.ac.id/49129/
contents This study aims to find out how the description of teller services at PT. BPR Syariah Bumi Rinjani Malang Branch Office based on SKKNI no 326 in 2013, describes customer satisfaction for teller services based on 5 dimensions of Servqual TERRA at PT. BPR Syariah Bumi Rinjani Malang Branch Office, and PT. BPR Syariah Bumi Rinjani Malang Branch Office in improving teller services. This type of research uses a descriptive qualitative approach. Presentation in the form of data words. The data is obtained from the results of questionnaires and interviews. The data source used is primary by means of distributing questionnaires directly to several respondents and direct interviews with several customers at PT. BPR Syariah Bumi Rinjani Malang Branch Office. Data collection techniques are questionnaires. The results of the study showed 1) teller service at PT. BPR Syariah Bumi Rinjani Malang Branch Office is compliant based on SKKNI number 326 of 2013 starting from the initial process of the day until the end of day process, 2) customer satisfaction teller service based on 5 servqual TERRA dimensions at PT. BPR Syariah Bumi Rinjani Malang Branch Office produces positive results, but there are some that must be improved in terms of responsiveness and reliability, 3) Efforts of PT. BPR Syariah Bumi Rinjani Malang Branch Office in improving teller services through training and development for a new teller.
id IOS4109.49129
institution Universitas Muhammadiyah Malang
institution_id 136
institution_type library:university
library
library Perpustakaan Universitas Muhammadiyah Malang
library_id 546
collection UMM Institutional Repository
repository_id 4109
city MALANG
province JAWA TIMUR
repoId IOS4109
first_indexed 2019-09-03T23:47:25Z
last_indexed 2019-09-03T23:47:25Z
recordtype dc
_version_ 1675924524208488448
score 17.538404

Lihat Juga