PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN
| Main Author: | Putri, Eky Ineke |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2014
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/20324/1/jiptummpp-gdl-ekyinekepu-34886-1-pendahul-n.pdf http://eprints.umm.ac.id/20324/2/jiptummpp-gdl-ekyinekepu-34886-2-babi.pdf http://eprints.umm.ac.id/20324/3/jiptummpp-gdl-ekyinekepu-34886-3-babii.pdf http://eprints.umm.ac.id/20324/ |
| ctrlnum |
20324 |
|---|---|
| fullrecord |
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>http://eprints.umm.ac.id/20324/</relation><title>PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN</title><creator>Putri, Eky Ineke</creator><subject>HB Economic Theory</subject><subject>HC Economic History and Conditions</subject><description>This watchfulness aim is to analyzes influence significant between service quality (direct proof, reliability, conception, guarantee, attention) towards customer satisfaction in Buring Ban Malang. to detect service quality variable that has biggest contribution towards customer satisfaction in Buring Ban Malang. 

Watchfulness kind that used method survey. population in this watchfulness customer Buring Ban Malang that aged 17 year. Sample taking technique judgmental sampling with watchfulness sample total that is as much as 100 respondents. data analysis technique that used that is regression analysis logistic. 

Based on watchfulness result and discussion that done so can be pulled conclusion that service quality that cover variable variabel tangible (physical aspect), reliabilitas (reliability aspect), responsive (conception), assurance (guarantee aspect) and empathy (attention aspect) influential towards motorcycle wash service customer satisfaction and car Buring Ban Malang. Variable assurance (guarantee aspect) give biggest contribution towards satisfaction motorcycle wash service customers and car Buring Ban Malang.</description><date>2014-03-27</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/20324/1/jiptummpp-gdl-ekyinekepu-34886-1-pendahul-n.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/20324/2/jiptummpp-gdl-ekyinekepu-34886-2-babi.pdf</identifier><type>Book:Book</type><language>eng</language><identifier>http://eprints.umm.ac.id/20324/3/jiptummpp-gdl-ekyinekepu-34886-3-babii.pdf</identifier><identifier> Putri, Eky Ineke (2014) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN. Other thesis, University of Muhammadiyah Malang. </identifier><recordID>20324</recordID></dc>
|
| language |
eng |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
Putri, Eky Ineke |
| title |
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN |
| publishDate |
2014 |
| topic |
HB Economic Theory HC Economic History and Conditions |
| url |
http://eprints.umm.ac.id/20324/1/jiptummpp-gdl-ekyinekepu-34886-1-pendahul-n.pdf http://eprints.umm.ac.id/20324/2/jiptummpp-gdl-ekyinekepu-34886-2-babi.pdf http://eprints.umm.ac.id/20324/3/jiptummpp-gdl-ekyinekepu-34886-3-babii.pdf http://eprints.umm.ac.id/20324/ |
| contents |
This watchfulness aim is to analyzes influence significant between service quality (direct proof, reliability, conception, guarantee, attention) towards customer satisfaction in Buring Ban Malang. to detect service quality variable that has biggest contribution towards customer satisfaction in Buring Ban Malang.
Watchfulness kind that used method survey. population in this watchfulness customer Buring Ban Malang that aged 17 year. Sample taking technique judgmental sampling with watchfulness sample total that is as much as 100 respondents. data analysis technique that used that is regression analysis logistic.
Based on watchfulness result and discussion that done so can be pulled conclusion that service quality that cover variable variabel tangible (physical aspect), reliabilitas (reliability aspect), responsive (conception), assurance (guarantee aspect) and empathy (attention aspect) influential towards motorcycle wash service customer satisfaction and car Buring Ban Malang. Variable assurance (guarantee aspect) give biggest contribution towards satisfaction motorcycle wash service customers and car Buring Ban Malang. |
| id |
IOS4109.20324 |
| institution |
Universitas Muhammadiyah Malang |
| institution_id |
136 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Muhammadiyah Malang |
| library_id |
546 |
| collection |
UMM Institutional Repository |
| repository_id |
4109 |
| city |
MALANG |
| province |
JAWA TIMUR |
| repoId |
IOS4109 |
| first_indexed |
2017-03-21T02:44:50Z |
| last_indexed |
2017-03-21T02:44:50Z |
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dc |
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1675924285113237504 |
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17.538404 |