Pengaruh Kompetensi Terhadap Kinerja Karyawan PDAM Kota Malang
| Main Author: | ULFA, NUR PAJRIYAH |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/20272/1/jiptummpp-gdl-nurpajriya-32844-1-pendahul-n.pdf http://eprints.umm.ac.id/20272/2/jiptummpp-gdl-nurpajriya-32844-2-babi.pdf http://eprints.umm.ac.id/20272/3/jiptummpp-gdl-nurpajriya-32844-3-babii.pdf http://eprints.umm.ac.id/20272/ |
Daftar Isi:
- The purpose of this study is to describe Competency and Employee Performance and analyze the influence of the most significant and influential among the competencies of the employee performance of the customer relationship. The research was conducted in PDAM Malang and including 78 persons as respondents. A questionnaire was used to collect data as instrucment. Methods of analysis using a range of scales and multiple linear regression analysis. The results indicate that the scale ranges employee competence in the high category. Based on Scale analysis showed that the variable performance of employees in the high category. There is significance between the variables that influence the ability, knowledge and self-concept on employee performance. The ability of the most influential variables on employee performance parts PDAM Malang customer relationships.