ANALISIS KEPUASAN PELANGGAN PADA PELAYANAN JASA BAF (BUSSAN AUTO FINANCIA) CABANG SAMPIT KOTAWARINGIN TIMUR
| Main Author: | Arpianur, Arpianur |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/20223/1/jiptummpp-gdl-arpianur08-31600-1-pendahul-n.pdf http://eprints.umm.ac.id/20223/2/jiptummpp-gdl-arpianur08-31600-2-babi.pdf http://eprints.umm.ac.id/20223/3/jiptummpp-gdl-arpianur08-31600-3-babii.pdf http://eprints.umm.ac.id/20223/ |
Daftar Isi:
- This watchfulness aim is that is detects consumer satisfaction on service quality PT BAF (Bussan Auto Financia) Cabang Sampit. Watchfulness kind that do this watchfulness survey, by using customer satisfaction index data analyzer (Customer Satisfaction Indexs). Population that used that is customers that still mobile in PT BAF (Bussan Auto Financia) Cabang Sampit, by using technique accidental sampling so watchfulness sample total that is as much as 100 respondents. Based on customer satisfaction index analysis result (customer satisfaction indexs) on customer satisfaction level towards service quality in PT BAF (Bussan Auto Financia) Cabang Sampit. Analysis result shows that as much as 76% customers felts satisfied on service that given while as much as 24% declare not satisfied.