KEPUASAN PASIEN TERHADAP PELAYANAN KEPERAWATAN DI IRNA FATAHILAH RSUD KANJURUHAN KEPANJEN
| Main Author: | JAMILA, KAROMATUL |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/19444/ |
Daftar Isi:
- Nursery considers man as a whole functional unit consisting of body, brain or mind, soul or spirit, which influence health a lot. People (patients) as care receivers, have certain hope with this nursing care. People as health care users, definitely, have various criteria and aspects which influence their satisfaction level with nursing care given by available means of health care. In giving judgment of care/service quality related to customers? satisfaction, there are 5 established dimensions. They are tangible dimension/reality, reliability/trust, responsiveness/responsibility, assurance/guarantee, and empathy dimension. Purpose of this research is to find out description of patients? satisfaction on nursing care. Design of this research used descriptive-explorative one. Populations are patients of IRNA Fatahilah of Malang Regency Hospital. And the sample technique is purposive sampling of 136 respondents. Satisfaction level is measured with closed questionnaire. This research was conducted in April 2008 at IRNA Fatahilah of Malang Regency Hospital. Results of the research on satisfaction level on nursing care measured with tangible dimension, reliability, responsiveness, a assurance, and empathy dimension show that most respondents (83.1%) stated satisfied. 16.2% stated very satisfied and 0.7% stated dissatisfied. There are not respondents who stated very dissatisfied. This showed that IRNA Fatahilah has been working optimally in giving satisfying care to the respondents/patients (caring is satisfying enough for the patients). But still this should be increased more so that patients (people) will be more satisfied in getting treatment care or at least the officers pay more attention to the care quality.