PENGARUH KUALITAS PELAYANAN KEPERAWATAN TERHADAP TINGKAT KEPUASAAN PASIEN DI RUMAH SAKIT WAVA HUSADA KEPANJEN (Studi Penelitian di IRNA " A " RS. Wava Husada Kepanjen)

Main Author: FINASTI, ANITRIYA GISKA
Format: Thesis NonPeerReviewed
Terbitan: , 2011
Subjects:
Online Access: http://eprints.umm.ac.id/19417/
Daftar Isi:
  • Nursing services are organized and managed in order to provide optimal nursing care for patients in accordance with the standards set, so that the quality of health services is a key principal of an organization's success in providing quality of nursing services to patients which includes five dimensions namely, reability, responsiveness, confidance, empathy, tangible to be a certain satisfaction for the patient to feel the quality of nursing services at the hospital. The purpose of this research is to determine the effect on quality of nursing services to patients' satisfaction level in five dimensions reability, confidance, emphaty, tangible, and responsineness in IRNA "A" Wava Husada Hospital Kepanjen. Type of this Research is correlational descriptive analytic with a sample of inpatient clients ± 3 days in IRNA "A" Wava Husada Hospital Kepanjen. The number of samples is 25 respondents which were taken by accidental sampling. Methods of data collection were taken using a questionnaire in August 2010. The results showed that the quality of services received by patients showed a good nursing service that is equal to 84%. While at the level of patient satisfaction in five dimensions showed that the dimension reability was 80%, 56% confidance, 48% emphaty, 76% tangible, 36% responsiveness. So "H0" rejected. which means proven that the service at the IRNA "A" Wava Husada Hospital Kepanjen have a relationship with the level of patient satisfaction. So for the hospitals to provide nursing services can refer to the existing SOP (Standart Operasional Praktek) and finaly patient satisfaction will be created in accordance with the expectations of patients.