TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN KEPERAWATAN di INSTALASI RAWAT INAP RSUD KANJURUHAN KEPANJEN
| Main Author: | FAJAROTIN, DWI RORI |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2011
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/19312/ |
Daftar Isi:
- Patient satisfaction is one of the indicator in evaluate about nursing service quality at hospital. Patient satisfaction level is under communication that cared can causes to decrease it hospital image and patient belief in hospital. The objective of this research is to identify patient satisfaction towards nursing service that evaluated from five dimension of satisfaction of nursing service quality. This research kind is descriptive research with respondent patient who has stay overnight treatment in RSUD Kanjuruhan Kepanjen. While method of data collecting that used in this research is method of questioner and data analysis using percentage. Data collecting result that respondent who has evaluates with very satisfied towards service that given are 69 % in reliability dimension, 56,4 % respondent declares satisfied in perceptive dimension (responsiveness), the percentageis same between satisfied statement 48,4 % and very satisfied that 48,4 in guarantee dimension (assurance) while 3.2 % declare not satisfied caused by respondent felted less understand towards information that given by nurse, also felt explanation that wanted sometimes too short. 74,2 % respondent declares satisfied in attention dimension (empathy) and 59,7 % direct proof dimension or extant (tangible). To continuing the result of this research is nurse are supposed to increase their service to the patient through keep their service consistency and sensitivity about patient complains in order to keep excellent nursing service in hospital.