Daftar Isi: HUBUNGAN PENERAPAN TEKNIK KOMUNIKASI TERAPEUTIK DENGAN TINGKAT KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT RUMAH SAKIT UMUM DAERAH KANJURUHAN KEPANJEN

Daftar Isi:

Comunication is a special process with a great meaning during relation between of human being. At the nurse world, comunication is more important its the main methode to implemented nursing process. The nursing service is a part of hospital services where the patiens satisfaction as the main goal. This study was aimed investigated corelations between application of terapeutik comunication and level of patients satisfaction emergency room Kanjuruhan Hospital, Malang. Design used in study was cross sectional design. Population was all patients on emergency room during one shift when study was done.. Number of sample was 12 of respondents. Taken according to inclusion criteria. Independent variable was application of terapeutik comunication and level of patients satisfaction as dependent variable. Data were collected using sructured questionnaire. Data were than analized using rank diffrenent correlation rho by spearman. Result shows that there was between application of terapeutik comunication and level of patients satisfaction. (rho = + 0,83) with rho value on helper table N = 12. and on signification level 5 %, rho = 0,59, 1 % was rho = 0,77 so 0,83>0,77>0,59. It can be concluded that that there was between application of terapeutik comunication and level of patients satisfaction. It was a strong positive corelation. It is necesary to do a better application of terapeutik comunication to increase level of patients satisfaction. For example doing some training and workshops.