Analisis Tingkat kepuasan Nasabah Taplus Terhadap Pelayanan Yang Diberikan Oleh Customer Service pada PT. Bank Negera Indonesia (Persero) Tbk KLN Unmuh Malang
| Main Author: | Prahara, Angga Panca |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/18577/ |
Daftar Isi:
- Thefinal studyis to conduct studieson the PT. Bank Negara Indonesia(Persero) Tbk. KLN Unmuh Malang with title Taplus Customer Satisfaction Analysis Of Service Provided By Customer Serviceat PT. BankN egara Indonesia(Persero) Tbk KLN Unmuh Malang. The purposeofthis studywas to determine how perceptions Taplus customers with the services provided by the customer service. Location Researchis PT. BNI(Persero) Tbk KLN Tlogomas No.UMM Malang Road. 246 Malang. Based on the results of the above description can be concluded that the perception of customer evaluation "Taplus" with the services provided by the customer service at PT. Bank Negara Indonesia(Persero) Tbk KLN Unmuh Malang is satisfactory where it can be seen from the results that the customer response is almost satisfied with the overall performance of the answer given by the customers ervice.