Daftar Isi: ANALISIS PENERAPAN BALANCE SCORECARD SEBAGAI TOLAK UKUR PENGUKURAN KINERJA PADA RUMAH SAKIT AISYIYAH BOJONEGORO

Daftar Isi:

RSUD Aisyiyah Bojonegoro is a government-owned hospital whose primary purpose is to provide social function in delivering health services for society. As one of the government institution, RSUD Aisyiyah Bojonegoro should be able to provide performance measurement both financial and non-financial to local government and society as service users. Therefore, it is necessary to measure non-financial aspects instead of measuring financial aspects only. This research aims to measure the performance of RSUD Aisyiyah Bojonegoro according to four perspectives of balanced scorecard, consisting of: financial perspective, customer perspective, internal business perspective and learning & growth perspective. This research was conducted by collecting data for three years, from 2010 to 2012. Descriptive analysis used in this research to evaluate hospital performance between periods. While to analyze customer and learning & growth perspective, researcher using documentations to collect the data. The hospital performance measurement results show that the overall performance of RSUD Aisyiyah Bojonegoro is good enough seen from four perspectives of balanced scorecard.