Daftar Isi: Analisis Balanced Scorecard Sebagai Alat Pengukur Kinerja PERUM Jasa Tirta 1 Kepanjen Malang

Daftar Isi:

Balanced scorecard considering four perspective, that is: finance, customer, business internal process, with study process and growth. Perspective finance give does strategy company, implementation and the execution gives contribution or not to profit improvement companies. Watchfulness that done to aim to detect performance measurement Perum Jasa Tirta I Kepanjen Malang City approach Balanced scorecard and measures performance balanced scorecard Perum Jasa Tirta I Kepanjen Malang City year 2010-2012 that used for performance enhanced continues. Finance perspective analysis result knowable that company not yet can to increase sale volume from operational activity company, so that experience depreciation on income growth. Customer perspective analysis result knowable that although as a whole level prosentase complaint consumers experience depreciation but in security complaint total increase existence to every year it. Based on internal business perspective analysis result shows that more effective facilities use that has by company. Study perspective result and growth shows that company more appreciate human resource quality influence magnitude in order to aim achievement companies. Employee attendance total during year 2010 until 2012 then experience increase. With fact existence directly positive influential towards operational activity will company.