IDENTIFIKASI PERMASALAHAN MENURUNNYA KUALITAS DISIPLIN KERJA PADA KARYAWAN TELEMARKETING EMOTIONAL AND SPIRITUAL QUOTIENT REPRESENTATIVE CABANG MALANG (ESQ REP CAB MALANG)
| Main Author: | Alfiani Noor, Muhammad |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2009
|
| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/1364/1/IDENTIFIKASI_PERMASALAHAN_MENURUNNYA_KUALITAS_DISIPLIN_KERJA_PADA_KARYAWAN_TELEMARKETING_EMOTIONAL_AND_SPIRITUAL_QUOTIENT_REPRESENTATIVE_CABANG_MALANG.pdf http://eprints.umm.ac.id/1364/ |
Daftar Isi:
- Success of a company as an organization depends on human element in it, because the magnitude of human resources contribution is far exceeding roles given by other resources. That is why, human resources development is required to improve the quality, so that work discipline in organization environment can be improved continuously. This declining problem has negative impact on the company, because it is associated with company’s work performance. The lower staffs’ work quality, the lower company’s productivity and income. Purpose of this research is to identify the declining of discipline quality and work discipline awareness on telemarketing staffs of ESQ Rep Branch of Malang, what are its causes and what are its impacts on the company. This research uses qualitative method and observation and interview methods to collecting data. The subject is ESQ Rep branch of Malang. Based