Daftar Isi:
- The customers satisfaction to the nursing service in the hospital are having relation with the aspect of human relation, cleanliness, pleasure/ease of facilities and environment, tools and equipments, or medical treatment cost. The customers disappointment to the nursingservice are usually illustrated by complaint, protest, anonymous letter, opened letter in the mass media, accusation to the professional association even indictment to the court. The purpose of this research is to find out there is any relation between quality and customers satisfaction regarding nursingservicein PKU MuhammadiyahPublic Hospital Yogyakarta. This researchis non-experimental research using analityc descriptive method with time approach cross-sectional. This research was conducted to 83 patient as respondent, which was determined by purposive sampling technique. Data taking conducted by distributing questioners which had been tested its validity and relialibility. Data analisys to understand the relation of quality and the customers satisfaction regarding nursing service was analized using the Kendall Tau’s correlationformula(?). The result of?calculation gave a conclusion that there ia a significant relation between quality and customers satisfaction regarding nursing service in marwah and arafah room of PKU Muhammadiyah hospital Yogyakarta with a low relation level showed by?value in tha amount of 0.375 with signification level 0.001 and z valuesum in theamountof17.04.