Pelaksanaan pekerjaan customer service sebagai Tolok ukur kualitas sumber daya manusia pada Pt bank tabungan negara (persero) tbk Kantor cabang surabaya
Daftar Isi:
- The success of banking industry unrelease from human resource’squality services. Customer service is a benchmark of banking industry. Human resource’s quality included customer service can be known from duties and responsibilities. The purpose of this research is to know the activities of customer service as a benchmark from human resource’s quality at PT Bank Tabungan Negara (Persero) Tbk branch office Surabaya with literature method, interview and observation. The result from this research is measurement standart quality of human resource, one of the method can do by knowledge and customer service skills towards duties and responsibilities, obedience/subject to employee ethic code and joining with human resource quality and development program. Key Words : customer service, human resource, benchmark.