Peningkatan sistem manajemen dengan penilaian kinerja perusahaan pada pt.bumi jasa utama Menggunakan metode balanced scorecard
Daftar Isi:
- One problem that often occurs in companies is fraud. Fraud is not just about manipulating financial statements or that are related to finance but fraud can also be done on the company's nonfinancial circumstances for example such as low levels of discipline and no absence of employees in and out of it that happened at PT. Bumi Jasa Utama. Therefore, the company's performance measurement using Balanced Scorecrad method. Balanced Scorecard is a method for measuring the financial and nonfinancial performance of a company that has four perspectives namely, learning and growth perspective, internal business process perspective, customer perspective and financial perspective. The results showed that the measurement of learning and growth of employees and management is still not good because there is no special training for employees. The results of the company's internal business process measurement is still not good because there is no recent innovation that is presented by the company so still using the old innovations in marketing such as submitting a proposal directly to the intended company. The result of customer measurement is good enough because customer of PT. Bumi Jasa Utama always increases from 2015-2017. Result of measurement of financial perspective of PT. Bumi Jasa Utama is good because it always increases from 2015-2017. Suggestion to improve SOP system (standart operating procedure) and make the latest innovation in marketing service product of PT. Bumi Jasa Utama Keywords: Company performance, Balanced Scorecard, PT. Bumi Jasa Utama