EVALUASI PENERAPAN TOTAL QUALITY MANAGEMENT(TQM) TERHADAP KINERJA MANAJERIAL PADA PT PERKEBUNAN NUSANTARA X (PERSERO) SURABAYA
Daftar Isi:
- The current era of globalization offers a great deal of competency that is so competent in the world of business. One of the demands faced by the business world is the customer satisfaction that is one of the successfulness key in a company in defending its existence of Application in Total of Quality Management (TQM) is a technique that is often used by a manufacture company in increasing customer satisfaction, employee satisfaction an productivity. Thus, Total Quality Management (TQM) is a management system that lifts up such quality as a business strategy oriented in customer satisfaction by involving all of the organization members. The aim of this research is to evaluate the application of Total Quality Management (TQM) to the managerial performance in PT. Perkebunan Nusantara X (Persero Surabaya. Data obtained from open interview with the related informant. Result of the research could be concluded that the application of Total Quality Management in PT. Perkebunan Nusantara X (Persero) Surabaya goes well, but in the company management still low in professionalism and still lack in rules that are too binding. Keywords : Total Quality Management (TQM) and Managerial Performance. xv