PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER SERVICE PADA BANK RAKYAT INDONESIA KANTOR KAS KODAM SURABAYA
Daftar Isi:
- Role of Customer Service is very important because it influences on service and customer satisfaction are closely related , the service provides an impetus to the customer to establish a strong bond with the bank , such a bond is in the long term allows the company to understand carefully the expectations of our customers and their needs . Bank also provide a variety of ways to make the effort or Customer Service to work and serve customers well . Efforts are made in order to improve the performance of Customer Service . The effect of excellent service (Service Excellent) to the increase in customer satisfaction is the influence which the bank assesses whether good or bad . In excellent service Customer Service also encountered resistance and Customer Service should be able to resolve these obstacles. Keywords : Customer, Customer Service, Satisfaction, Service Excellent