Pengaruh Sarana dan Prasarana Serta Kontak Personal terhadap Kepercayaan Pasien di Rumah Sakit Umum Daerah dr. H. Yuliddin Away Tapaktuan
| Main Author: | Rahmadhani, Mayasari |
|---|---|
| Other Authors: | Rini, Endang Sulistya, BZ, Heldy |
| Format: | Masters |
| Bahasa: | ind |
| Subjects: | |
| Online Access: |
http://repository.usu.ac.id/handle/123456789/35580 |
Daftar Isi:
- The management of Dr. H. Yuliddin Away General Hospital Tapaktuan has attempted to improve and develop the health service and function of this hospital but its utilization has not yet reached the standard (BOR = 68.8%) because the community does not trust this hospital allegedly due to the factors of infrastructure facilities and personal contact. The purpose of this explanatory survey study conducted from February to August 2012 was to analyze the influence of infrastructure facilities and personal contact on the patients’ trust in Dr. H. Yuliddin Away General Hospital Tapaktuan. The population of this study was all of 3,353 patients utilizing the health service in the VIP, Class I and Class II wards and 98 head of families were selected to be the samples for this study through proportional random sampling technique. The data for this study were obtained through questionnaire-based interviews and analyzed through multiple logistic regression tests at α = 0.05. The result of this study showed that statistically the variables of facilities and infrastructure and personal contact had influence on the patients’ trust in Dr. H. Yuliddin Away General Hospital Tapaktuan. Facilities and infrastructure were the most dominant factors influencing the patients’ trust in Dr. H. Yuliddin Away General Hospital Tapaktuan with odds ratio = 15,021. The management of Dr. H. Yuliddin Away General Hospital Tapaktuan is suggested to complete the facilities and infrastructure needed in the implementation of health service by adjusting the health facilities to the medical equipment technology development, and to improve the personal contact between the hospital staff and the patients through the improvement of professionalism and staff’s attitude in communicating and interacting with the patients.
- 107032058