Analisis Continual Service Improvement Menggunakan Framework ITIL V.3 pada Bank "X"
Daftar Isi:
- Bank NISP is a large bank in Indonesia and also have a large IT department so that necessary anilisis ITIL. Bank NISP already have many processes which includes service strategy, service design, service transition, and service operation. To improve the processes I will do continual service improvement in the bank which is focuses on the 7-step improvement process to all processes in the bank NISP, if there any deficiencies in the processes it will be seen at the time of the application of 7-step improvement process and from there can be improved in order to improve the performance of the processes of bank NISP.