INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN DI UNIT PELAKSANA TEKNIK DINAS (UPTD) PUSKESMAS CIBODASARI KECAMATAN CIBODAS KOTATANGERANG
| Main Author: | ARIYANTO, HENDRA |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2017
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| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/2153/1/INDEKS%20KEPUASAN%20MASYARAKAT%20TERHADAP%20PELAYANAN%20DI%20UNIT%20PELAKSANA%20TEKNIK%20DINAS%20%28UPTD%29%20PUSKESMAS%20CIBODASARI%20KECAMATAN%20CIBODAS%20KOTATANGERANG.pdf https://eprints.untirta.ac.id/2153/ |
Daftar Isi:
- Hendra Ariyanto. Nim. 6661072710. Thesis. Public Satisfaction Index Of Service in Public Health Center Cibodasari Sub District Cibodas Tangerang City. Supervisor I: Dr. Ayuning Budiati, S.IP, MPPM and Advisor II: Listyaningsih, S.Sos, M.Si The focus of this study is to measure Satisfaction Index of Cibodasari Community Health Center in the sub district of Cibodas Tangerang City. The research problem is How much Satisfaction Index of Cibodasari Community Health Center in the sub district of Cibodas Tangerang City? The purpose of this study is to measure how much Societies Satisfaction Index of Services PHC Cibodasari in the Sub District Cibodas Tangerang City. The theory used is referring to KepMENPAN No. 25/2004. Methods used in this research is descriptive quantitative, with a sample of 150 respondents. Collecting data in this study by observation, questionnaires, interviews, and documentation studies. The sampling technique used is incidental sampling. In analyzing the data using the value perception test provisions of the general guidelines for the preparation of Community Satisfaction Index. The results showed that the index values obtained at 3.077 and community satisfaction index score of 76.92 after conversion, so the quality of service "B". Based on the results of this study concluded that Community Satisfaction Index in the Public Health Center Cibodasari Sub District Cibodas Tangerang City said to be good. Researchers suggest further enhanced Cibodasari services at the health center, relating to discipline, speed of service, courtesy and hospitality, clarity and certainty of service, and comfort of the environment so that people are satisfied when get service.