PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN RAWAT JALAN PADA KLINIK KRAKATAU MEDIKA HEALTHCARE SERANG
| Main Author: | Agri Anugrah, Tb. |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
, 2014
|
| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/13781/1/PENGARUH%20KUALITAS%20PELAYANAN%20DAN%20KEPUASAN%20PASIEN%20TERHADAP%20LOYALITAS%20PASIEN%20RAWAT%20JALAN%20PADA%20KLINIK%20KRAKATAU%20MEDIKA%20HEAL~1.pdf https://eprints.untirta.ac.id/13781/ https://feb.untirta.ac.id |
| ctrlnum |
13781 |
|---|---|
| fullrecord |
<?xml version="1.0"?>
<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><relation>https://eprints.untirta.ac.id/13781/</relation><title>PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PASIEN
TERHADAP LOYALITAS PASIEN RAWAT JALAN
PADA KLINIK KRAKATAU MEDIKA
HEALTHCARE SERANG</title><creator>Agri Anugrah, Tb.</creator><subject>HB Economic Theory</subject><description>The purpose of this study was to determine the effect of Service Quality on Patient
Loyalty outpatient clinic Krakatau Medika HealthCare Serang, Patient Satisfaction to Patient
Loyalty outpatient clinic Krakatau Medika HealthCare Serang, Quality Care and Patient
Satisfaction on Patient Loyalty outpatient clinic Krakatau Medika HealthCare Serang.
In this study the method used descriptive method is a method that seeks to collect, present
and analyze the data so that it can provide a fairly clear picture of the object under study, while
the design of the study is to the analyze the design of a casual relationship. The relationship
between the variable with the variable other.
From the calculation of SPSS V19 multiple correlation analysis obtained R=0.763, then
the variable Quality Care and Patient Satisfaction moderate influence on Patient Loyalty. While
the magnitude of the coefficient of determination of R2=0. 582 means that the variable is affected
by the Patient Loyalty and Quality Care, Patient Satisfaction, while the remaining 41,8% is
explained by other variables outside research. Conducted research hypothesis turned out to
support and prove the hypothesis that there is a significant impact of Quality Care on Patient
Loyalty at outpatient clinic Krakatau Medika HealthCare Serang is true and then there is a
significant influence on Patient Loyalty of Patient Satisfaction at outpatient clinic Krakatau
Medika HealthCare Serang is not true. It’s based on the calculation on the t test t (count)
partially on the t (table) with existing criteria tcount (8,458) > ttable (1,663) and tcount (1,636) <
ttable (1,663), thus the null hypothesis is rejected and alternative hypothesis received.as well as
the test result by using the simultaneuos f test and prove it also support the hypothesis that state
that there is a significant effect beetween Quality Care and Patient Satisfaction for Patient
Loyalty is correct, it is based on calculation of f table. With existing criteria F-count (57,835) >
F-table (2,369), thus zero is rejected and accepted hypothesis alternatives. The regression
equotion Y = 3,804 + 0,641X1 + 0,221X2 and after calculations using values assumtion does
seem if Quality Care and Patient Satisfaction improved the results of the Patient Loyalty will
increase as well.</description><date>2014</date><type>Thesis:Thesis</type><type>PeerReview:NonPeerReviewed</type><type>Book:Book</type><language>ind</language><identifier>https://eprints.untirta.ac.id/13781/1/PENGARUH%20KUALITAS%20PELAYANAN%20DAN%20KEPUASAN%20PASIEN%20TERHADAP%20LOYALITAS%20PASIEN%20RAWAT%20JALAN%20PADA%20KLINIK%20KRAKATAU%20MEDIKA%20HEAL~1.pdf</identifier><identifier> Agri Anugrah, Tb. (2014) PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN RAWAT JALAN PADA KLINIK KRAKATAU MEDIKA HEALTHCARE SERANG. S1 thesis, Universitas Sultan Ageng Tirtayasa. </identifier><relation>https://feb.untirta.ac.id</relation><recordID>13781</recordID></dc>
|
| language |
ind |
| format |
Thesis:Thesis Thesis PeerReview:NonPeerReviewed PeerReview Book:Book Book |
| author |
Agri Anugrah, Tb. |
| title |
PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PASIEN
TERHADAP LOYALITAS PASIEN RAWAT JALAN
PADA KLINIK KRAKATAU MEDIKA
HEALTHCARE SERANG |
| publishDate |
2014 |
| topic |
HB Economic Theory |
| url |
https://eprints.untirta.ac.id/13781/1/PENGARUH%20KUALITAS%20PELAYANAN%20DAN%20KEPUASAN%20PASIEN%20TERHADAP%20LOYALITAS%20PASIEN%20RAWAT%20JALAN%20PADA%20KLINIK%20KRAKATAU%20MEDIKA%20HEAL~1.pdf https://eprints.untirta.ac.id/13781/ https://feb.untirta.ac.id |
| contents |
The purpose of this study was to determine the effect of Service Quality on Patient
Loyalty outpatient clinic Krakatau Medika HealthCare Serang, Patient Satisfaction to Patient
Loyalty outpatient clinic Krakatau Medika HealthCare Serang, Quality Care and Patient
Satisfaction on Patient Loyalty outpatient clinic Krakatau Medika HealthCare Serang.
In this study the method used descriptive method is a method that seeks to collect, present
and analyze the data so that it can provide a fairly clear picture of the object under study, while
the design of the study is to the analyze the design of a casual relationship. The relationship
between the variable with the variable other.
From the calculation of SPSS V19 multiple correlation analysis obtained R=0.763, then
the variable Quality Care and Patient Satisfaction moderate influence on Patient Loyalty. While
the magnitude of the coefficient of determination of R2=0. 582 means that the variable is affected
by the Patient Loyalty and Quality Care, Patient Satisfaction, while the remaining 41,8% is
explained by other variables outside research. Conducted research hypothesis turned out to
support and prove the hypothesis that there is a significant impact of Quality Care on Patient
Loyalty at outpatient clinic Krakatau Medika HealthCare Serang is true and then there is a
significant influence on Patient Loyalty of Patient Satisfaction at outpatient clinic Krakatau
Medika HealthCare Serang is not true. It’s based on the calculation on the t test t (count)
partially on the t (table) with existing criteria tcount (8,458) > ttable (1,663) and tcount (1,636) <
ttable (1,663), thus the null hypothesis is rejected and alternative hypothesis received.as well as
the test result by using the simultaneuos f test and prove it also support the hypothesis that state
that there is a significant effect beetween Quality Care and Patient Satisfaction for Patient
Loyalty is correct, it is based on calculation of f table. With existing criteria F-count (57,835) >
F-table (2,369), thus zero is rejected and accepted hypothesis alternatives. The regression
equotion Y = 3,804 + 0,641X1 + 0,221X2 and after calculations using values assumtion does
seem if Quality Care and Patient Satisfaction improved the results of the Patient Loyalty will
increase as well. |
| id |
IOS3442.13781 |
| institution |
Universitas Sultan Ageng Tirtayasa |
| institution_id |
89 |
| institution_type |
library:university library |
| library |
Perpustakaan Universitas Sultan Ageng Tirtayasa |
| library_id |
598 |
| collection |
Repository Universitas Sultan Ageng Tirtayasa |
| repository_id |
3442 |
| subject_area |
Administrasi Negara dan Militer Akuntansi Arsitektur |
| city |
KOTA SERANG |
| province |
BANTEN |
| repoId |
IOS3442 |
| first_indexed |
2023-03-04T21:43:38Z |
| last_indexed |
2023-04-29T09:38:50Z |
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dc |
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1764503533249363968 |
| score |
17.538404 |