PENGARUH KOMPETENSI, SKEPTISME DAN ATRIBUT KUALITAS AUDIT TERHADAP KEPUASAN KLIEN (Studi pada Perusahaan Manufaktur Go Public di Provinsi Banten)
| Main Author: | Rizaldi, Maulana |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/13754/1/PENGARUH%20KOMPETENSI%2C%20SKEPTISME%20DAN%20ATRIBUT%20KUALITAS%20AUDIT%20TERHADAP%20KEPUASAN%20KLIEN.pdf https://eprints.untirta.ac.id/13754/ https://feb.untirta.ac.id |
Daftar Isi:
- This study discusses the influence of Competence , Skepticism and Audit Quality Attributes to Client Satisfaction . The questionnaire was sent to the audit client , a manufacturing company that went public in Banten province , 52 useable questionnaires were returned , giving a response rate of 43 percent . The data were processed using the software Statistical Product and Service Solutions ( SPSS ) version 20.0 .. The results indicate that audit quality attributes KAP has a higher value than the quality attributes of the audit team . Further analysis shows that client satisfaction is significantly associated with the four attributes that audit quality KAP . experience , responsive , independent and KAP commitment to audit quality . The results also indicate that client satisfaction is significantly associated with audit quality attributes of the audit team , the experience with the client , Independence , involvement in work , the implementation of the field work , ethics and understanding of accounting and auditing standards . Clients auditor considers high competence to make the client feel satisfied , while the auditor 's skepticism makes the client feel less satisfied