PENGARUH PELAYANAN CUSTOMER RELATIONS TERHADAP KEPUASAN PEMOHON PADA LAYANAN WEEKEND SERVICE DI BADAN PERTANAHAN NASIONAL KOTA TANGERANG SELATAN TAHUN 2016
| Main Author: | SYAFIIE, HAFIDH WIDARTA |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
, 2016
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| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/13377/1/PENGARUH%20PELAYANAN%20CUSTOMER%20RELATIONS%20TERHADAP.pdf https://eprints.untirta.ac.id/13377/ http://fisip.untirta.ac.id/ |
Daftar Isi:
- This research aims to understand how big the influence of customer service satisfaction relations against the applicant service on a weekend service in the Badan Pertanahan Nasional Kota Tangerang Selatan 2016. Research methodology that is used is a method of quantitative. A design used in this research consisting of a design descriptive and causal. The sample collection technique using simple random sampling by the number of respondents as many as 77. Data processing the research was done by means of a utensil statistical tests namely spss version 17 .Based on the results of data processing, known the value of r 0.738 square as much as. This indicates that variations on the variables of service satisfaction the applicant weekend service can be explained as much as 73,8 % by variable customer relations services while the rest of 26.2 % described by other variables. While testing shows t, known there are the effects of customer service satisfaction relations against the applicant on the services in weekend service. Keywords: Customer Services Relations, Satisfaction the Applicant, Service of Weekend Service.