ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL (DISDUKCAPIL) KABUPATEN PANDEGLANG
| Main Author: | APRIANSYAH, WAHYU |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | ind |
| Terbitan: |
, 2016
|
| Subjects: | |
| Online Access: |
https://eprints.untirta.ac.id/11804/1/ANALISIS%20INDEKS%20KEPUASAN.pdf https://eprints.untirta.ac.id/11804/ |
Daftar Isi:
- The backgrounds of this research are existence of discrimination against provision of services to the community The backgrounds of this research are existence of discrimination against provision of services to the community Conducted by technical disdukcapil pandeglang district and technical execution are less to understand tupoksinya. Research objectives are to know how much the value of the cumulative community satisfaction index to the public given by disdukcapil pandeglang district to the community pandeglang district. This research using the basis of KEPMENPAN RB No 16 years 2014 about guidelines survey of community satisfaction on the public service. The methodology used is the quantitative method. The research results show good with the value of 60,77 Against the service to the community of pandeglang district, but there are still one of the indicator with less good of 1,96 From the discrimination against the public services pandeglang district. Advice in research necessary briefing good to all of their technical as public servants, then need of strict sanctions for the pelaskana technical who performs an action discrimination Against services provided to the public And last of the appreciation to technical as the provision of services well to society to will increase the quality of community service in the future.