“IMPLEMENTASI KUALITAS PELAYANAN COSTUMER SERVICE PADA NASABAH DI BANK JABAR BANTEN CABANG SERANG”
Main Author: | Muh.Adyatmanagara, Andi |
---|---|
Format: | Thesis NonPeerReviewed Book |
Bahasa: | ind |
Terbitan: |
, 2015
|
Subjects: | |
Online Access: |
https://eprints.untirta.ac.id/10320/1/IMPLEMENTASI%20KUALITAS%20PELAYANAN%20COSTUMER%20SERVICE%20PADA%20NASABAH%20DI%20BANK%20JABAR%20BANTEN%20CABANG%20SERANG.PDF https://eprints.untirta.ac.id/10320/ |
Daftar Isi:
- Final report is compiled based on the results of an internship at Bank Jabar Banten Serang Branch of the date of February 12, 2015 up to 10 April 2015. The objective of this final report is to investigate the implementation of service quality customer service to customers in Bank Jabar Banten Serang Branch. The method used is descriptive method and data used are primary data and secondary data. Data collection techniques is done by observation and method of literature. This study obtained results that, the implementation of service quality customer service to customers who applied in Bank Jabar Banten Serang Branch is already quite effective with regard to the dimension tangible, empathy, responsifbility, and assurance but also should pay attention to the basics of existing services in customer service and customers' properties.