Faktor-Faktor yang Mempengaruhi Kepuasan Mahasiswa pada Universitas Bina Nusantara
| Main Author: | Reina, Reina |
|---|---|
| Format: | Article info application/pdf |
| Bahasa: | eng |
| Terbitan: |
Bina Nusantara University
, 2012
|
| Subjects: | |
| Online Access: |
http://journal.binus.ac.id/index.php/BBR/article/view/1343 http://journal.binus.ac.id/index.php/BBR/article/view/1343/1204 |
| ctrlnum |
article-1343 |
|---|---|
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<dc schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/ http://www.openarchives.org/OAI/2.0/oai_dc.xsd"><title lang="en-US">Faktor-Faktor yang Mempengaruhi Kepuasan Mahasiswa pada Universitas Bina Nusantara</title><creator>Reina, Reina</creator><subject lang="en-US"/><subject lang="en-US">service quality, satisfaction, correlation</subject><subject lang="en-US"/><description lang="en-US">This study aims to determine the factors that influence student satisfaction of service quality. The research methodology used correlation effects of independent variables, namely the factors of service quality; reliability, responsiveness, assurance, empathy, and tangibles against the dependent variable, the satisfaction of students. The results showed that the five dimensions of service quality is significant influence on student satisfaction. BINUS University needs to improve the quality of service to increase the level of student satisfaction.</description><publisher lang="en-US">Bina Nusantara University</publisher><contributor lang="en-US"/><date>2012-05-31</date><type>Journal:Article</type><type>Other:info:eu-repo/semantics/publishedVersion</type><type>Journal:Article</type><type>Other:</type><type>File:application/pdf</type><identifier>http://journal.binus.ac.id/index.php/BBR/article/view/1343</identifier><identifier>10.21512/bbr.v3i1.1343</identifier><source lang="en-US">Binus Business Review; Vol 3, No 1 (2012): Binus Business Review; 563-572</source><source>2476-9053</source><source>2087-1228</source><language>eng</language><relation>http://journal.binus.ac.id/index.php/BBR/article/view/1343/1204</relation><coverage lang="en-US"/><coverage lang="en-US"/><coverage lang="en-US"/><recordID>article-1343</recordID></dc>
|
| language |
eng |
| format |
Journal:Article Journal Other:info:eu-repo/semantics/publishedVersion Other Other: File:application/pdf File |
| author |
Reina, Reina |
| title |
Faktor-Faktor yang Mempengaruhi Kepuasan Mahasiswa pada Universitas Bina Nusantara |
| publisher |
Bina Nusantara University |
| publishDate |
2012 |
| topic |
service quality satisfaction correlation |
| url |
http://journal.binus.ac.id/index.php/BBR/article/view/1343 http://journal.binus.ac.id/index.php/BBR/article/view/1343/1204 |
| contents |
This study aims to determine the factors that influence student satisfaction of service quality. The research methodology used correlation effects of independent variables, namely the factors of service quality; reliability, responsiveness, assurance, empathy, and tangibles against the dependent variable, the satisfaction of students. The results showed that the five dimensions of service quality is significant influence on student satisfaction. BINUS University needs to improve the quality of service to increase the level of student satisfaction. |
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Universitas Bina Nusantara |
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Binus Business Review |
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Akuntansi Ekonomi Manajemen |
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JAKARTA BARAT |
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DKI JAKARTA |
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IOS3247 |
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