Daftar Isi: Strategies In Handling Problems With International Passengers In PT. Angkasa Pura I Bali

Main Author:	Rosi Yanuarini
Format:	Thesis NonPeerReviewed Book
Bahasa:	eng
Terbitan:	, 2020
Subjects:	HE1-9990 Transportation and communications
Online Access:	http://repository.unair.ac.id/99260/1/1.%20COVER.pdf http://repository.unair.ac.id/99260/2/2.%20TABLE%20OF%20CONTENT.pdf http://repository.unair.ac.id/99260/3/3.%20CHAPTER%20I%20INTRODUCTION.pdf http://repository.unair.ac.id/99260/4/4.%20CHAPTER%20II%20COMPANY%20PROFILE.pdf http://repository.unair.ac.id/99260/5/5.%20CHAPTER%20III%20DISCUSSION.pdf http://repository.unair.ac.id/99260/6/6.%20CHAPTER%20IV%20CONCLUSION%20AND%20SUGGESTION.pdf http://repository.unair.ac.id/99260/7/7.%20REFERENCES.pdf http://repository.unair.ac.id/99260/8/8.%20APPENDICES.pdf http://repository.unair.ac.id/99260/9/9.%20PERNYATAAN%20KESEDIAAN%20PUBLIKASI.pdf http://repository.unair.ac.id/99260/ http://lib.unair.ac.id

Daftar Isi:

The writer broadened her knowledge when she became an intern as a Customer Service Officer from January 2nd to February 2nd 2020 in PT. Angkasa Pura I at I Gusti Ngurai Rai International Airport, Bali. The writer had discovered the frequent problems faced and found out the strategies in handling problems with the international visitors. From the previous discussion, the writer has summarized several points about frequent problems faced by the customer service officers in I Gusti Ngurah Rai International Airport, Bali. Based on the writer‟s observation during the internship, the frequent problems faced by the customer service officers were about handling the angry customer, lack of airport‟s facility and inconclusive passenger. Thus, the writer had discovered the frequent problems faced as a customer service officer by observation and asked the seniors and supervisor.