Problems And Strategies In Handling Complaints From Foreign Passengers At PT Angkasa Pura I Juanda International Airport Surabaya
Daftar Isi:
- During his internship the writer had valuable working experiences in customer service officer such as procedures giving information to passengers, handling the complaint, and giving service and hospitality. Then the writer also improved his communication skill with people with different cultural and background. Thus, by doing his internship the writer learned new experiences and encouraged his self confidence in public environment. From the previous chapter, the writer concluded some points. The first point is the mostly problems when handling complaint to foreign passengers. Based on the observation of the writer the mostly problems were English language, communication barriers, misunderstanding or miscommunication. Therefore, by observing and identifying the problems, the writer could handle the problem and gave the solution and appropriate with procedures.