Shifting from e-Government to e-Governance? Case Study of Surabaya Single Window System as a Tool to Improve the Public Service in Surabaya
| Main Authors: | Rindri Andewi Gati, Sulikah Asmorowati |
|---|---|
| Format: | BookSection PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Faculty of Social and Political Science, Universitas Airlangga
, 2016
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| Subjects: | |
| Online Access: |
http://repository.unair.ac.id/98242/2/16A_SHIFTING%20FROM%20E%20GOVERMENT.pdf http://repository.unair.ac.id/98242/1/16_HASIL%20PEER%20DAN%20VALIDASI%20KADEP%20KARIL%20BU%20SULIKAH.pdf http://repository.unair.ac.id/98242/3/16T_SHIFTING%20FROM%20E%20GOVERMENT.pdf.pdf http://repository.unair.ac.id/98242/ |
Daftar Isi:
- Life of the community, the nation, and the country experienced a rapid development in line with the development in science and technology. These developments also influence the development of the study of public administration, especially in the paradigm and scope of disciplines. Implementation of Public Administration has developed in such a way that starts at the time of the introduction of the concept of nation-state until now. Public administration is undergoing a paradigm shift, starting from the classical model that developed in 1887 until the late 1980s, continued into the concept of New Public Management (NPM), which developed during the 1980s to 1990s, to the concept of Good Governance that have developed since the mid-1990s. Until now, public administration still continues to experience renewal and addition of theory. Over the development of time, the world is experiencing globalization in which the countries of the world seemed border less. Globalization makes countries expect the occurrence of an interaction between the people to be more effective and efficient. The process of interaction between the countries was expected to become more intense when the government began opening up to globalization. Information and Communication Technology has brought a new paradigm to the Public Administration studies. The outlook changes for a better way to manage information, express opinions, make decisions, and act on the basis of the information held. The public sector, in this case is running the Information and Communication Technology in the process of governance as e-Government and e-Governance. The electronic concept affects the bureaucracy to use it in case to improve its performance as a public servant. Surabaya as the second largest city after Jakarta has become one of the economic center in Indonesia. Surabaya is considered to have such great investment opportunities in the sectors of trade and industry. With this great investment opportunity, a lot of investment will come every year for the establishment of business units. This potential should be supported by adequate public services. Public service is considered to be one of the attractions for a region to become an investment destination. A favorable investment climate must be supported by good public services. In this regard, then on March 14, 2013, Surabaya City Government initiated an integrated licensing system online called Surabaya Single Window (SSW). The present paper reviews the current step taken by the Surabaya municipality by launching a licensing online system called Surabaya Single Window (SSW). The system is based on the licensing issues in Indonesia that is still beating around the bush and very expensive. The process of the permits in Indonesia is quite long and costly when compared to other Asian countries such as Hong Kong, Singapore, and Brunei Darussalam. The difficulty of permitting and red-tape bureaucracy was assessed as major problems which impact on economic and industrial growth inhibition. The complexity of bureaucratic procedures was prone to corruption in the form of illegal fees, rent seeking, and bribery. The length of the procedure that should be taken to apply for licenses at the local level is considered to be one of the chances of transactional practices. This is what makes investors think twice to invest in Indonesia. In fact, with the globalization, it is not likely that the capital will be easy to move to another country, one of them through investment and trade practices. The paper provides explanation as follows: section 1 will provide introduction to globalization, ICT development, and its effect on public sector. Section 2 will provide brief definition of e-Government and e-Governance. Section 3 shall explain the background and implementation of ICT in the public sector in Indonesia. Section 4 explains the problems underlying the establishment of SSW online licensing system and its practice in the perspective of electronic-based government. Section 5 summarizes the conclusions of explanation about SSW system as an electronic-based government tool to improve the public service in Surabaya.