Daftar Isi: Strategies Used By Customer Service Officers In Handling Communication With International Customers At Pt. Angkasa Pura I, Bali

Main Author:	Pandu Dilyan Abdul Haris, -
Format:	Thesis NonPeerReviewed Book
Bahasa:	eng
Terbitan:	, 2020
Subjects:	HD58.7-58.95 Organizational behavior change and effectiveness. Corporate culture LB2799-2799.3 Educational consultants and consulting
Online Access:	http://repository.unair.ac.id/96983/4/1.%20TITLE%20PAGE.pdf http://repository.unair.ac.id/96983/1/2.%20ABSTRACT.pdf http://repository.unair.ac.id/96983/2/3.%20CHAPTER%20I.pdf http://repository.unair.ac.id/96983/3/4.%20CHAPTER%20II.pdf http://repository.unair.ac.id/96983/5/5.%20CHAPTER%20III.pdf http://repository.unair.ac.id/96983/6/6.%20CHAPTER%20IV.pdf http://repository.unair.ac.id/96983/7/7.%20REFERENCES.pdf http://repository.unair.ac.id/96983/8/8.%20APPENDIXES.pdf http://repository.unair.ac.id/96983/ http://lib.unair.ac.id

Daftar Isi:

There are several important points that can be concluded from this final report about the strategies used by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. The first is about the problems faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. There were three basic problems that faced by customer service officers of PT. Angkasa Pura I, Bali in handling communication with international customers. Those were the customer service officers cannot understand what international customers asked caused by lack of vocabulary, the customer service officer cannot understand the word that pronounced by the international customer, and the last is the customer service officer not being able to deliver information requested by international customers in English.