PENGARUH KUALITAS PELAYANAN KEBERSIHAN TERHADAP KEPUASAN DAN LOYALITAS WAJIB RETRIBUSI PADA DINAS PASAR DAN KEBERSIHAN KOTA BATAM
| Main Author: | Pebrialin, NIM.: 090114653 M |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2006
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| Subjects: | |
| Online Access: |
http://repository.unair.ac.id/83642/2/TE%2042-07%20PEB%20P_ABSTRAK.pdf http://repository.unair.ac.id/83642/1/TE%2042-07%20PEB%20P.pdf http://repository.unair.ac.id/83642/ http://lib.unair.ac.id |
Daftar Isi:
- This studies is intended to analyze the effect of service quality given by Dinas Pasar dan Kebersihan Kota Batam on satisfaction and loyalty of retribution obligated customers both individually or in-groups. The research was carried out in Batam city using survey research method. The respondents are the customer that have retribution obligation to Dinas Pasar dan Kebersihan Kota Batam; the numbers of respondent was 150 selected based on proportional stratified technique. The instrument was questioner. The independent variable was service quality, whereas questioner about satisfaction and loyality of customers were the dependent variables.