A Job Training Report as a Customer Service Staff at PT. Angkasa Pura I Juanda International Airport Surabaya from January 15th-February 15th 2013
| Main Author: | Sylvia Anita P, SN.: 121001035 |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://repository.unair.ac.id/82585/1/FS.DBE%2026-13%20PUR%20J_ABSTRAK.pdf http://repository.unair.ac.id/82585/2/FS.DBE%2026-13%20PUR%20J.pdf http://repository.unair.ac.id/82585/ http://lib.unair.ac.id |
Daftar Isi:
- Juanda International Airport is one of the branches of PT. Angkasa Pura I (Persero) which is located in Sidoarjo, the third-largest and the third-busiest airport in Indonesia after Soekarno-Hatta International Airport and Ngurah Rai International Airport. One of the important elements in airport is the customer service. Customer service provides best services and information to the passengers and visitors, such as: flight schedules, facilities, and inquiries. Providing good service is a must for a customer service staff, in order to build cutomer's satisfaction.