Measurement effectiveness and efficiency to improve the IT services using ITSM
| Main Authors: | Agus Sukmandhani, Arief, Dwi Wijanarko, Bambang, GUNAWAN JOHANNES, ERIC, Pratama, Devriady, Lumban Gaol, Ford, Sutedja, Indrajani |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/35687/1/Measurement%20effectiveness%20and%20efficiency%20to%20improve%20.pdf http://eprints.binus.ac.id/35687/ |
| Description not available. |