Optimization performance measurement of managed service division in ITIL framework using statistical process control
| Main Authors: | SUHAIRI, KASMAN, Lumban Gaol, Ford |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2012
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/35674/1/Optimization%20performance%20measurement%20of%20managed%20service%20division%20in%20ITIL.pdf http://eprints.binus.ac.id/35674/ |