PERBAIKAN SERVICE DESIGN BERDASARKAN ITIL V3 PADA MANAJEMEN LAYANAN IT DI KOMPAS.COM
| Main Authors: | MUHAMMAD FIZA, ANDIKA, ADHIGUNANTO, ANDHIKA, Juang Pratama, ST., M.Sc, Ahmad |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/28776/1/TSA-2013-0059%20ABSTRAK.pdf http://eprints.binus.ac.id/28776/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TSA-2013-0059 |
Daftar Isi:
- PERBAIKAN SERVICE DESIGN BERDASARKAN ITIL V3 PADA MANAJEMEN LAYANAN IT DI KOMPAS.COM - Service Design, Availability Management, framework ITIL v3, Goal-Question-Metric Manajemen Layanan IT.