ANALISIS PENGARUH SERVICE QUALITY DAN E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT. TANDA MATA KITA
| Main Authors: | MATTHEW, CHRISTIAN, Sudrajat, S.E., M.M., Darjat |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2013
|
| Online Access: |
http://eprints.binus.ac.id/27543/1/2012-2-00284-MN%20Abstrak001.pdf http://eprints.binus.ac.id/27543/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2013-2-00284-MN |
Daftar Isi:
- ANALISIS PENGARUH SERVICE QUALITY DAN E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT. TANDA MATA KITA -