PENGARUH SERVICE QUALITY DAN E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY (STUDI KASUS: PT. INDRAPURA PASIFIC CROSS)
| Main Authors: | TEDY WIRYAWAN, PUTU, Wibawa Djojo, Brata |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2013
|
| Online Access: |
http://eprints.binus.ac.id/26336/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2013-1-00189-MN |
Daftar Isi:
- PENGARUH SERVICE QUALITY DAN E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY (STUDI KASUS: PT. INDRAPURA PASIFIC CROSS) -