KUALITAS PELAYANAN DAN PERILAKU KELUHAN KONSUMEN, DETERMINAN, DAN TIPOLOGI
| Main Authors: | Dian, Tauriana, Sem, Neri |
|---|---|
| Format: | Article PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Binus University
, 2010
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/13164/1/24.%20Management%20%28Dian%20Tauriana%29_OK-ABSTRACT.pdf http://eprints.binus.ac.id/13164/ |