Lihat Juga

• Analisa pengaruh customer value anticipation terhadap customer satisfaction dan customer loyalty: studi kasus PT. Bank Negara Indonesia = Analysis of customer value anticipation to customer satisfaction and customer loyalty: case study PT. Bank Negara Indonesia
  oleh: Nurul Afiifah Ghifari, aurthor
  Terbitan: (2016)
• Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk
  oleh: Ni Luh Nicken Sumbariana Sugusta, author, et al.
  Terbitan: (2011)
• Pengaruh kepuasan terhadap kinerja pada karyawan outsourcing dan karyawan tetap: Studi kasus : PT. Bank Muamalat Indonesia, Tbk - Jakarta
  oleh: Dinar Primaharini, author, et al.
  Terbitan: (2007)
• Analisis pengaruh service quality, customer value dan customer satisfaction terhadap customer loyalty di PT. Tosadah
  oleh: STEVEN ADRIAN SANTOSO
  Terbitan: (2011)
• Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
  Terbitan: (2013)