ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS PT. BANK NEGARA INDONESIA TBK. CABANG KOTA)
| Main Author: | DEVITA SUTANTO, SACHA |
|---|---|
| Format: | Thesis NonPeerReviewed pdf |
| Bahasa: | eng |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/12569/1/2011-00607-mn%20abstrak.pdf http://eprints.binus.ac.id/12569/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2011-2-00607-MN |
Daftar Isi:
- ANALISIS PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY KARTU KREDIT BNI (STUDI KASUS : PT. BANK NEGARA INDONESIA TBK. CABANG KOTA) - customer relationship management, customer satisfaction, customer loyalty , kartu kredit BNI.