ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL
| Main Authors: | MAHARANI WIDYANINGRUM, PUTRI, ANNISSA, ANNISSA |
|---|---|
| Format: | Thesis NonPeerReviewed pdf |
| Bahasa: | eng |
| Terbitan: |
, 2011
|
| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/12554/1/2011-2-00590-MN%20Absrak.pdf http://eprints.binus.ac.id/12554/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2011-2-00590-MN |
Internet
http://eprints.binus.ac.id/12554/1/2011-2-00590-MN%20Absrak.pdfhttp://eprints.binus.ac.id/12554/
http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2011-2-00590-MN
Lokasi
| Koleksi | Binus University e-Thesis Repository |
|---|---|
| Gedung | Binus University Library and Knowledge Center |
| Institusi | Universitas Bina Nusantara |
| Kota | JAKARTA BARAT |
| Provinsi | DKI JAKARTA |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |