ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL
| Main Authors: | MAHARANI WIDYANINGRUM, PUTRI, ANNISSA, ANNISSA |
|---|---|
| Format: | Thesis NonPeerReviewed pdf |
| Bahasa: | eng |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/12554/1/2011-2-00590-MN%20Absrak.pdf http://eprints.binus.ac.id/12554/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2011-2-00590-MN |
Daftar Isi:
- ANALISIS PERSEPSI SERVICE FAILURE TERHADAP SERVICE RECOVERY DAN DAMPAKNYA PADA CUSTOMER LOYALTY PADA TELKOMSEL FLASH UNLIMITED PT. TELKOMSEL - service, failure, customer, loyalty