CUSTOMER SATISFACTION ANALYSIS USING SERVQUAL METHOD A CASE STUDY OF BHINNEKA.COM WEBSITE
| Main Author: | TANUWIJAYA, PAULINE |
|---|---|
| Format: | Thesis NonPeerReviewed pdf |
| Bahasa: | eng |
| Terbitan: |
, 2009
|
| Subjects: | |
| Online Access: |
http://eprints.binus.ac.id/10095/1/Abstrak_09-200.pdf http://eprints.binus.ac.id/10095/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=TS-R-2009-0200 |
| Description not available. |