Pengaruh E-Service Quality Dan E-Recovery Service Quality Terhadap E-Satisifaction Serta Implikasinya Pada E-Loyalty Pelanggan Maskapai Penerbangan Air Asia
| Main Author: | Komara, Anton Tirta; STIE Pasundan Bandung |
|---|---|
| Format: | Article info application/pdf eJournal |
| Bahasa: | eng |
| Terbitan: |
STIE Pasundan Bandung
, 2013
|
| Online Access: |
http://jurnal.stiepas.ac.id/index.php/jebe/article/view/100 http://jurnal.stiepas.ac.id/index.php/jebe/article/view/100/184 |