ANALISIS EFEKTIVITAS CUSTOMER DELIGHT PROGRAM TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA
| Main Authors: | HERMANSYAH, ROCKY, Sutanto, Eddy Madiono |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
, 2012
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| Subjects: | |
| Online Access: |
https://repository.petra.ac.id/16411/1/Publikasi1_91022_544.pdf https://repository.petra.ac.id/16411/4/13._PENJELASAN_%26_HASIL_CEK_%2D_JMTT_VOL_5_NO_2_TAHUN_2012.pdf https://repository.petra.ac.id/16411/7/13_peerreview.pdf http://jmtt.jurnalunair.com/index.php/home/viewArtikel/18/88 https://repository.petra.ac.id/16411/ |