Αξιολόγηση υπηρεσιών: Έρευνα χρηστών της Βιβλιοθήκης και Υπηρεσίας Πληροφόρησης του Πανεπιστημίου Πατρών
| Main Authors: | Κορφιάτη, Μαρίνα, Γεωργίου, Παναγιώτης |
|---|---|
| Format: | Proceeding NonPeerReviewed application/pdf |
| Bahasa: | el |
| Terbitan: |
, 1999
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/9783/1/8psab033.pdf http://eprints.rclis.org/9783/ |
Daftar Isi:
- The Library & Information Service (LIS) of the University of Patras conducted a user survey between April & May 1999, for services quality evaluation purposes. For this reason special questionnaire forms were sent out to a stratified random sample of academic and research staff, postgraduate and undergraduate students, with respect to their affiliation and department. The sample represents 10% of the academic and research staff as well as the postgraduate students, and a percentage of less than 3% of the undergraduate students. Returns of each category were weighted according to its relative size within the total population. This method has been adopted, instead of an open and volunteer survey, in order to ensure a higher degree of accuracy in results. The basic objectives of the survey were to collect data about: • Users' awareness for LIS's in situ and electronic services, • Use of these services. and "•"Service quality. Survey results, concerning the US in situ services, have shown that 60-100% of the respondents are aware of the 8 out of the total 13 LIS in situ services referred in the questionnaire, while the equivalent percentage for the rest of the services is less than 60%, The reason for this difference is that the specific services are either new or expert thus referring to a smaller target group of users. As far as the use of the services is concerned, results have shown a difference of 20% between awareness and use, meaning that 20% less respondents use these services although they are aware of them. As far as the service quality concerns the majority of the respondents rated the 80% of LIS in situ services between enough and very satisfactory. Concerning the LIS electronic services, results have shown that less than 50% of respondents are aware of these services. This relative low rate is due to the fact that all of these services are recent and users didn't have enough time to get familiar with them. As far as the use of the services is concerned, results have shown a small difference of about 3% between awareness and use, meaning that about 3% less users use these services although they are aware of them. Although this difference is practically small, it is usually due to the lack of the appropriate equipment or facilities {PCs, network connection etc.). As far as the service quality is concerned, the majority of the respondents rated all LIS electronic services between enough and very satisfactory.