Análisis de los usuarios, contenidos y servicios de los servicios públicos electrónicos
| Main Author: | Martínez Usero, José Angel |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
, 2007
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/9664/1/2007-BAAB-administracion.pdf http://eprints.rclis.org/9664/ |
Daftar Isi:
- The e-government initiatives as a social, political and technological phaenomena are analysed. The three main items of knowledge interchange in e-government services are identified. Users, namely citizens; business; public organizations and civil servants, have different information needs. Public contents are very heterogeneous and can be structured in many different ways, generally in the context of a corporate website or portal. E-government services should be developed taking into account a series of key factors, such as: web usability and web accessibility, user-centred design, access technologies, governmental co-operation and content integration. As a conclusion, the analysis of e-government initiatives from an Information Management approach should include the three key items mentioned above and their development should take into consideration technological, political and management issues.