Reconhecer Boas Práticas em Bibliotecas do Ensino Superior: projecto de avaliação do desempenho de serviços de documentação das Universidades do Porto, Lusíada – Famalicão, Açores e Escola Superior de Enfermagem do Porto - S. João
| Main Authors: | Barbosa, Helena, Correia, Carla, Rodrigues, Alice, Martins, Olinda, Taveira, Ana, Melo, Luiza Baptista, Pereira, Orísia, Pires, Cesaltina |
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| Format: | Proceeding NonPeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
BAD - Associação Portuguesa de Bibliotecários, Arquivistas e Documentalistas
, 2007
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/9316/1/Comunicacao_LBM_et_al_9CNBAD07.pdf http://eprints.rclis.org/9316/ |
Daftar Isi:
- There are various projects in academic libraries, all over the world, trying to prove that benchmarking method can be useful to identify best practices. These practices can help to improve library services. The purpose of this article is to describe an initiative that involves five Portuguese academic libraries - Bibliotecas dos Departamentos de Matemática Aplicada e Matemática Pura da Faculdade de Ciências da Universidade do Porto (FCUP), do Instituto de Ciências Biomédicas Abel Salazar da Universidade do Porto (ICBAS-UP), da Universidade Lusíada de Famalicão, do Centro de Documentação Europeia – Biblioteca Geral da Universidade dos Açores e do Centro de Documentação da Escola Superior de Enfermagem do Porto - S. João. The methodology used in this study is a mixed-method justified by the CAF – Common Assessment Framework (an auto-evaluation tool based on the European Foundation Quality Management (EFQM) Excellence Model) and Balanced Scorecard (BSC) method. To compute the performance services, these institutions had to choose a set of criteria that should be taken into account in the performance evaluation. In addition, the various institutions chose the set of performance indicators that should be used to measure each criterion. The recommended performance indicators are based on the ISO 11620:1998, Adm1:2003 and ISO 2789:2003.